Used Parts Warranty Policy

This Used Parts Warranty Policy describes the limited warranty Total Auto Parts Direct gives on the used parts we sell. If your quote or invoice states a different warranty period, the quote or invoice controls for that order.

1. Warranty period

The warranty starts on the date the part is delivered.

• 90 days for used engines, automatic and manual transmissions, and transfer cases.
• 30 days for all other used parts.

A replacement part carries the remainder of the original warranty period. The warranty is for the original purchaser only and is not transferable.

2. What the warranty covers

During the warranty period, the part will be free from mechanical or electrical defects that make it unfit for normal use when installed correctly in the vehicle it was sold for. If a covered defect is confirmed, we will, at our choice, replace the part with a comparable used part, repair it, or refund the purchase price of the part.

3. What the warranty does not cover

• Labor or installation costs, diagnostic charges, towing, rental vehicles, fluids, shop supplies, or any other incidental or consequential costs.
• Shipping charges, except where our Refund Policy says we cover them.
• Cosmetic wear, scratches, dents or color differences on used parts (report visible damage on arrival; do not paint a body part until you have confirmed it is acceptable).
• Normal wear items and consumables such as bulbs, wiper blades, filters, belts, hoses, spark plugs, brake pads, shoes and rotors, unless your invoice says otherwise.
• Parts sold "as is" or marked "no warranty" on the quote or invoice.

4. What voids the warranty

• Incorrect installation, or installation of a part that was not verified to fit; installation by a licensed mechanic is recommended, and for engines and transmissions we may ask for the shop invoice as proof.
• Failure to replace or service related components when installing (for example gaskets, seals, filters, mounts, timing components, oil, coolant, transmission fluid and cooler lines).
• Overheating, running with low or incorrect fluids, lack of maintenance, abuse, neglect, accident, collision, fire, flood or theft.
• Racing, off-road competition, towing beyond rated capacity, or commercial or fleet use.
• Modification, disassembly, repair or tampering by anyone other than us.
• Electrical damage caused by short circuits, incorrect wiring or jump-starting.
• Damage caused by a part that was already faulty or by another failed component in the vehicle.
• Removing or altering part numbers, tags or labels.

5. How to make a warranty claim

1. Contact us within the warranty period at sales@totalautopartsdirect.com or +1(888) 491-9982 before removing or repairing the part, if possible.
2. Provide your order reference, part number, vehicle VIN, mileage, installation date and shop invoice (if installed by a shop), a description of the problem and clear photos or video.
3. We may ask you to have the part inspected or to return it. We will issue an RMA and return instructions; parts returned without an RMA are not accepted.
4. If we confirm the defect is covered, we will replace, repair or refund as described above. If the claim is not covered, we will explain why.

Return shipping for confirmed covered claims is handled as described in our Return Policy. Labor to remove and reinstall parts is your responsibility.

6. Limits and legal rights

This is a limited warranty. To the extent permitted by law, all implied warranties are limited to the warranty period above, and we are not liable for incidental or consequential damages (see our Terms & Conditions). Some states do not allow these limits, so they may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state.

7. Contact us

Questions about warranty:

Related: Return Policy · Refund Policy · Disclaimer · Core Charge Policy · All policies