Policies
Policies & Legal
Last updated: October 28, 2026
These policies explain how Total Auto Parts Direct handles your information, orders, shipping, returns, refunds and warranty. If your written quote or invoice states a different term for your order, the quote or invoice controls.
Privacy PolicyHow Total Auto Parts Direct collects, uses and protects personal information, and your US state privacy rights.Terms & ConditionsTerms and conditions governing use of the Total Auto Parts Direct website and the sale of auto parts.Shipping PolicyHandling time, carriers, freight delivery for large parts, shipping damage claims and delivery areas.Return PolicyReturn window, return authorization (RMA), condition requirements, restocking fee and exceptions.Refund PolicyWhen refunds are issued, how long they take, and what is and is not refundable.Warranty PolicyStandard 30-day and 90-day used-parts warranty terms, exclusions and how to make a claim.Core Charge PolicyHow refundable core charges work on exchange parts and how to return your old core.Payment PolicyPayment arrangements, sales tax, fraud review and price or stock errors.Cancellation PolicyHow to cancel an order, and what happens before and after shipment.DisclaimerUsed OEM parts, fitment verification, installation and general disclaimers.Cookie PolicyHow this website uses cookies and similar technologies.AccessibilityOur commitment to making this website accessible and how to reach us for help.California Prop 65California Proposition 65 warning for auto parts sold by Total Auto Parts Direct.
Questions? Call +1(888) 491-9982 or email sales@totalautopartsdirect.com. Business hours: Monday – Friday: 9:30 AM – 7:00 PM Eastern Time (ET).