Shipping & Delivery Policy

This Shipping & Delivery Policy explains how Total Auto Parts Direct ships parts. Shipping charges and estimated delivery for your exact order are always confirmed in writing for your ZIP code before you approve an order.

1. Where we ship

• We ship to addresses within the United States only. We do not ship internationally.
• Alaska, Hawaii, US territories and remote locations need carrier confirmation and may take longer or cost more; we will tell you before you approve the order.
• Freight shipments cannot be delivered to PO boxes. Other shipments to PO boxes are possible only if the carrier can deliver there; please confirm with us first.
• We ship only to the address on your order. Please make sure it is complete and accurate; we are not responsible for delays or losses caused by an incorrect address.

2. Handling time

In-stock parts normally ship within 1–3 business days after your order is approved, payment is received, and fitment is confirmed. Business days are Monday through Friday, excluding US federal holidays. Large or special-handling items, or parts that must be pulled, tested or prepared for freight, may take longer; we will tell you if so.

3. Carriers and delivery time

We ship with national parcel and freight carriers chosen for the size, weight and destination of the part. Delivery estimates are provided by the carrier or by us in good faith and are not guaranteed. Transit time begins after the order ships, not when it is placed. Tracking information is provided by email when available.

4. Freight shipping for large and heavy parts

Engines, transmissions, transfer cases, differentials, doors, hoods, bumpers and other large or heavy parts typically ship by freight (LTL) on a pallet or crate. For freight shipments:

• A phone number is required so the carrier can schedule delivery. Delivery usually occurs at the curb or dock; the carrier driver will not carry the item inside.
• Delivery to a residential address, a location without a loading dock, or a limited-access location (such as a school, church or construction site) may require lift-gate service and/or residential or limited-access delivery, which carriers charge for. Any such charges are included in your written quote.
• A person must be available to receive and inspect the shipment. Missed appointments or refused deliveries can lead to redelivery or storage fees.
• If you have a business address with a dock or forklift, or prefer to pick up at a carrier terminal, tell us when you request a quote.

5. Inspecting your delivery and shipping damage claims

Inspect every shipment on arrival, before the driver leaves when possible.

• Freight: note any visible damage or shortage on the delivery receipt (bill of lading) before signing, and take photos. If the shipment is badly damaged you may refuse it.
• All shipments: keep all packaging and pallets, photograph the damage, the packaging and the shipping label, and contact us within 48 hours of delivery at sales@totalautopartsdirect.com or +1(888) 491-9982 with your order reference.
• We will help you file a claim with the carrier and, where the part was damaged in transit, repair, replace or refund it in line with our Refund Policy. Claims reported after 48 hours, or without photos and packaging, may not be accepted.
• Do not install a part that arrived damaged.

6. Lost, delayed or undeliverable shipments

If tracking shows no movement or a delivered package is missing, contact us right away. We will work with the carrier to locate it. If a shipment is returned to us because of an incorrect address, an unclaimed delivery or a refusal, we may deduct the original and return shipping charges from any refund.

7. Taxes and fees

Shipping charges are separate from the part price and are shown on your quote. Sales tax is described in our Payment Policy.

8. Contact us

Questions about shipping:

Related: Return Policy · Refund Policy · Cancellation Policy · Terms & Conditions · All policies