Payment Policy

This Payment Policy explains how payment works at Total Auto Parts Direct.

1. How payment works

• This website does not currently take online payments. The quote form does not collect payment details and no payment is taken when you submit a quote request.
• After we confirm price, fitment, availability, shipping and tax in writing, we tell you how to pay. The accepted payment methods and instructions for your order are provided with your quote or invoice.
• Payment is due in full before an order ships unless we agree otherwise in writing.
• All prices and charges are in US dollars (USD).
• For your security, please do not email full payment card numbers or bank details.

2. Sales tax

We collect sales tax where required by law. Orders delivered to addresses in Florida are subject to Florida sales tax and any applicable local discretionary sales surtax, based on the delivery address. For deliveries to other states, we collect tax where we are required to do so; you may be responsible for any use tax that applies. Tax is shown on your quote or invoice. If you are exempt, contact us before ordering and provide valid exemption documentation.

3. Fraud prevention and review

To protect you and us, we may review orders and payments for fraud. We may ask you to verify your identity, billing address, phone number or payment method, and we may require additional verification for high-value orders or shipping addresses that differ from the billing address. We may delay, refuse or cancel any order that fails review or that we reasonably suspect to be fraudulent, in which case any payment received will be refunded.

4. Price, description and stock errors

We work to keep prices, descriptions and availability accurate, but errors can occur. If a part is listed or quoted at the wrong price, or is out of stock, we may correct the error, contact you with options, or cancel the order. If you have already paid, you will receive a full refund as described in our Refund Policy.

5. Declined, reversed or disputed payments

If a payment is declined or reversed, we may hold or cancel the order. Please contact us first about any concern with a charge so we can resolve it. See also our Cancellation Policy.

6. Contact us

Questions about payment:

Related: Terms & Conditions · Refund Policy · Cancellation Policy · Shipping Policy · All policies