Order Cancellation Policy

This Order Cancellation Policy explains how to cancel an order with Total Auto Parts Direct.

1. Quote requests

A quote request is not an order. You may ignore or decline a quote at any time at no cost.

2. Cancelling before shipment

You may cancel an approved order before it ships by contacting us as soon as possible at sales@totalautopartsdirect.com or +1(888) 491-9982 with your order reference. We will confirm the cancellation in writing and refund any payment in full to the original payment method (see our Refund Policy).

3. Cancelling after shipment

Once an order has shipped, it can no longer be cancelled. You may return it under our Return Policy; an RMA, the return window, condition requirements, return shipping and any restocking fee apply. If you refuse delivery or the shipment is returned undelivered, shipping charges in both directions may be deducted from your refund.

4. Special-order parts

Special-order parts, and parts we obtain specifically for you, cannot be cancelled once ordered from our supplier.

5. Cancellation by us

We may cancel an order, with a full refund of any amount paid, if a part is unavailable, a price or description error occurred, we cannot confirm fitment, we cannot deliver to the address given, or the order fails fraud review.

6. Contact us

To cancel an order:

Related: Return Policy · Refund Policy · Payment Policy · Shipping Policy · All policies