Return Policy

We want you to get the right part. This Return Policy explains how returns work at Total Auto Parts Direct. Refund details are in our Refund Policy; core returns are covered in our Core Charge Policy. If your written quote or invoice states different return terms, those terms apply to that order.

1. Return window

You may request a return within 30 days of delivery. Requests made after 30 days are not eligible, except for warranty claims under our Warranty Policy.

2. Return authorization (RMA) is required

Do not ship a part back without a Return Merchandise Authorization (RMA). Contact us at sales@totalautopartsdirect.com or +1(888) 491-9982 with your order reference, part number, vehicle VIN, the reason for the return and clear photos. We will confirm eligibility and send an RMA number and the return address. Returns sent without an RMA, or to the wrong address, may be refused or delayed. Write the RMA number on the outside of the package.

3. Condition requirements

To be eligible, the part must be:

• Not installed, not used, not modified, not cut, painted, welded or altered, and in the same condition as received.
• Complete, with all original components, hardware, plugs and labels, and in secure packaging that prevents damage in transit (engines, transmissions and other heavy parts must be properly crated or palletized and drained of fluids where applicable).
• Free of grease, fluid leaks, installation marks or damage caused after delivery.

We inspect every return. Parts that do not meet these requirements may be refused or refunded only in part.

4. Who pays return shipping

• Our error, wrong part sent, or damaged/defective on arrival: we will arrange or cover reasonable return shipping.
• Ordered incorrectly, wrong fitment based on information provided, or change of mind: you pay return shipping, and the original shipping charge is not refunded.

Use a trackable, insured method. We are not responsible for returns that are lost or damaged in transit.

5. Restocking fee

A restocking fee of 15% of the part price applies to returns that are not caused by our error or a defect, such as a change of mind or a part ordered or verified incorrectly by the customer. No restocking fee applies when we sent the wrong part or the part is defective or damaged on arrival.

6. Items that cannot be returned

• Electrical and electronic parts (for example engine, transmission and body control modules, sensors, switches, infotainment electronics, wiring harnesses, relays, alternators and starters) once installed, plugged in, programmed, or if the seal or packaging has been opened. These parts can be damaged by installation and can be tied to a specific vehicle. If such a part is defective, it is covered by our Warranty Policy instead.
• Special-order parts and parts we obtain specifically for you.
• Parts that have been installed, used, modified or damaged after delivery, and parts returned without an RMA.
• Parts returned after 30 days from delivery.
• Items marked "final sale" or "as is" on your quote or invoice.
• Fluids, gaskets and seals once opened.

7. Exchanges

If you ordered the wrong part, contact us. Subject to availability and the correct fitment being confirmed, we can arrange an exchange; price differences and shipping apply.

8. Contact us

To start a return:

Related: Refund Policy · Warranty Policy · Core Charge Policy · Shipping Policy · All policies