Refund Policy

This Refund Policy explains when Total Auto Parts Direct issues refunds, how long they take, and what is not refundable. It works together with our Return Policy, Cancellation Policy and Warranty Policy.

1. When refunds are issued

• An approved return has been received and passes inspection (see the Return Policy).
• An order is cancelled before shipment (see the Cancellation Policy).
• We cannot supply the part, we cancel because of a price, stock or fitment error, or an order fails fraud review.
• A part is lost or arrives damaged and cannot be replaced.
• A covered warranty claim is resolved by refund (see the Warranty Policy).
• A refundable core charge is due (see the Core Charge Policy).

2. Inspection and processing time

When a return arrives, we inspect it, normally within 5 business days. We will email you when it is approved or if there is a problem. Approved refunds are issued within 5–10 business days after approval. Your bank or card issuer may need additional time to post the credit to your account.

3. How refunds are paid

Refunds are made to the original form of payment. If that is not possible, we will agree on another method with you. Store credit is given only if you ask for it.

4. What is refunded

• The price of the returned part, less any restocking fee that applies under the Return Policy.
• Sales tax on the refunded amount.
• Original shipping charges only when the return is due to our error, a defective or damaged part, or a cancelled order that has not shipped. Otherwise, original shipping is not refundable.
• Return shipping is refunded or paid by us only when the Return Policy says we cover it.

5. Partial refunds

We may issue a partial refund when a returned part is missing components, shows installation marks, damage or wear beyond what was delivered, or is returned without the original packaging.

6. Payment disputes

If you have a problem with a charge, please contact us first at sales@totalautopartsdirect.com or +1(888) 491-9982 so we can resolve it quickly.

7. Contact us

Questions about a refund:

Related: Return Policy · Cancellation Policy · Core Charge Policy · Payment Policy · All policies