Frequently asked questions
How do I check fitment?
Give us year, make and model, then verify engine, trim, VIN and the manufacturer part number. A year/make/model match alone is not a final fitment guarantee — compare OEM numbers and mounting position before purchase.
How do I get prices?
Request a quote by the form, email or phone. We confirm pricing and availability for your exact vehicle.
Can I pay online?
Online payments are not active. Request a quote by email or call us to confirm pricing and availability. See our Payment Policy.
What if my vehicle or part isn't listed?
Use the quote form and enter your vehicle details manually — we'll look for it.
Do you ship across the USA?
Yes — in-stock parts normally ship within 1–3 business days after your order is approved. Shipping availability, charges and estimated delivery dates are confirmed in writing for your ZIP code before you approve an order. Large or heavy parts (engines, transmissions, body panels) may require freight. Alaska, Hawaii, US territories, PO boxes and remote locations need carrier confirmation. Delivery estimates are not guaranteed. See our Shipping Policy.
What if my shipment arrives damaged?
Inspect on arrival, keep the packaging and photograph any damage and labels. Report it within 48 hours of delivery by emailing sales@totalautopartsdirect.com or calling +1(888) 491-9982 with your order reference so we can coordinate next steps. See our Shipping Policy for damage claims.
What is the return policy?
Returns are accepted within 30 days of delivery and need a return authorization (RMA) before you ship anything back. Contact us with your order reference, part number, reason and photos. Approved refunds are issued within 5–10 business days after approval. Parts must be uninstalled and in the condition received; a 15% restocking fee applies if the return is not due to our error or a defect, and electrical parts and special-order parts have exceptions. Full details: Return Policy, Refund Policy, Warranty Policy and Core Charge Policy. If your written quote states different terms, the quote controls. Do not install a part until compatibility is confirmed.
What happens to my quote details?
Your quote details are sent to us only to prepare your quote and are not sold. Read our Privacy Policy, Cookie Policy and Do Not Sell or Share My Personal Information section, or see all policies.
What are your business hours?
We are open Monday – Friday, 9:30 AM – 7:00 PM Eastern Time (ET), and closed on Saturday and Sunday. Call +1(888) 491-9982 or email sales@totalautopartsdirect.com.
Do parts come with a warranty?
Used parts carry a limited warranty: 90 days for engines, transmissions and transfer cases and 30 days for other parts, unless your quote says otherwise. Labor is not covered. See our Warranty Policy.
How does payment and sales tax work?
No payment is taken on the website. Payment arrangements and any sales tax are confirmed in your written quote. See our Payment Policy and Cancellation Policy.