Core Charge & Core Return Policy

Some parts we sell, such as alternators, starters, AC compressors, brake calipers, power steering pumps and racks, transmissions, engines and catalytic converters, may be sold on an exchange basis. This policy explains how a refundable core charge works. A core charge applies only when it is shown on your written quote or invoice.

1. What is a core?

A "core" is your old, used part of the same type as the part you are buying. A core charge is a refundable deposit that is added to the price and returned to you after we receive and approve your core.

2. Core return requirements

• Request a core return within 30 days of delivery of the replacement part, and obtain an RMA first (see our Return Policy).
• The core must be the same type and application as the part you bought, complete and not disassembled, with no missing components.
• Drain all fluids (oil, coolant, transmission and power-steering fluid, refrigerant where allowed) and remove any attached parts that do not belong to the core.
• The core must not have cracked or broken housings, be burned, flooded, heavily corroded, welded, or contaminated, and must be packaged securely to prevent damage in transit.
• Include the RMA number and your order reference on the package.

3. Shipping the core

The buyer pays to ship the core back unless we provide a prepaid label or tell you in writing that we will cover it. Freight cores (for example engines and transmissions) should be on a pallet or in a crate. We are not responsible for cores lost or damaged in transit, so use a trackable, insured method.

4. Core refund

We inspect the core when it arrives. If it meets the requirements, the core charge is refunded to your original form of payment within 5–10 business days after approval (see our Refund Policy). If the core does not qualify or is not returned within 30 days, the core charge is not refunded.

5. Questions

Related: Return Policy · Refund Policy · Warranty Policy · Shipping Policy · All policies